The mentioned terms and conditions are applied to every user of our website. By accepting every term and condition provided below you can benefit from our services. One must be 18 years of age and accept the entire terms and conditions before using this site.
In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form. The designs are created after thorough research which ensures the design quality and uniqueness.
We rework the ordered design and keep on revising it until you are 100% satisfied depending upon your ordered package.
We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remain the same. Revision Turnaround Time would be 48 hours.
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Brand Design Hub cancels or terminates your Contract for a reason other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the customer about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the customer's account area. All design order files are delivered to "My Account" as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the customer about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the customer's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order.
We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future we can send them to you at your request.
We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.
YOU agree that Brand Design Hub is not liable for any correspondence from email address (es) other than the ones followed by our own domain or/and any toll-free number that is not mentioned on our website. Brand Design Hub should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our own domain name or/and via toll-free number i.e. already mentioned on Brand Design Hub Website.
To access Brand Design Hub services, you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If Brand Design Hub believes the information that you have provided is not correct, current, or complete, Brand Design Hub has the right to refuse your access to any services or any of its resources and to terminate or suspend your account at any time. Brand Design Hub is operating under a PCI DSS compliant company. Therefore, it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server, or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this into knowledge so that you are aware of all the processes.
The Company will assist the Customer with the integration of 3rd party plugins and APIs but any third-party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third-party dealings during the development of this project. All additional work will require a separate fee agreement.